Nick Viall and his new wife, Natalie Joy, were in honeymoon hell after their dream wedding.

During Thursday’s episode of the “Viall Files” podcast, the “Bachelor” alum disclosed that their escape to Turks and Caicos was canceled when Joy was not allowed into the country.

“We brought Natalie’s mom with us to babysit. As much as we spend all of our time with our daughter and we love every minute of it, we were hoping to connect and have some quality time,” the 43-year-old told listeners before revealing that they were held at the customs checkpoint.

Nick Viall and Natalie Joy were forced to cancel their honeymoon.Natalie Joy/Instagram

The couple was meant to fly to Turks and Caicos with their daughter and Joy’s mom.Sarah Partain Weddings
“The agent stamps the passport … [They are] about to hand it back, looks at it and goes, ‘There’s a page torn here.’ And we’re like, ‘Huh? I don’t know.’”

After being taken into a separate room, the family of four was told that Joy, 25, would not be let into the country due to her passport.

The surgical technologist called the situation a turning point in their new union, telling listeners, “Not only did we have River in our arms and have to hold it together for our daughter — but also it really challenged us … It was the first thing we had to conquer as husband and wife.”

Joy’s passport had a page missing, which caused them to be detained at the airport.GC Images

They had just gotten married two days before the incident.Instagram/@nnataliejjoy
Viall further told fans he tried to remain calm as agents informed the couple that Joy would be sent back to the United States.

“[The agent] looked at me and was like, ‘Are you still going to go to your hotel?’ I’m like, ‘I’m not leaving my wife. I’m telling myself, ‘You’re two days on the f—king job. Time to be a husband. It’s your time to step up and stay calm. Everything’s going to be fine,’” he said.

“It was so chaotic, [but] I got so many opportunities to call Natalie my wife and that was great. I was like, ‘I’m not leaving my wife,’ ‘I got my wife here.’”

Ultimately, Joy wasn’t allowed into the country and the whole family decided to return to the US.Sarah Partain/@sarah_partain

They called the incident a turning point in their new marriage.Natalie Joy/Instagram
Despite arranging to send the entire family back to the United States that same day, the couple was allowed to enjoy one day of their honeymoon after their flight back was canceled.

“It could have been much worse [and] we had one night,” Viall said of the experience, recalling that the family of four enjoyed dinner at the hotel before leaving the following morning.

Earlier this year, Joy gave birth to their first daughter.Variety via Getty Images

Their daughter is named River Rose.nickviall/Instagram
Just two days before, the couple married during an “etheral [and] romantic” celebration at Joy’s parents’ home in Georgia.

They originally met when Joy messaged Viall on social media and went public with their relationship in 2021.

By January 2023, Viall had proposed and a year later, they welcomed their first daughter, River Rose Viall.